SHIPPING & RETURNS
Shipping Policy
We ship worldwide from Japan (through Depop) and from France (through Vinted). All orders are processed within 5 to 10 business days, and tracking information will be provided once your order is dispatched. Delivery times may vary depending on your location.
Shipping Fees: Shipping costs are calculated at checkout based on your location and the size/weight of your order.
Returns: Due to the vintage nature of our second-hand kimonos, all sales are final. We do not accept returns or exchanges unless the item you received is significantly different from the description provided.
Damaged Items: If your order arrives damaged, please contact us within 3 days of receiving your package with photos of the damage. We will work with you to resolve the issue promptly.
Bookings
Photoshoot Bookings: Cancellations for kimono photoshoots must be made at least 72 hours in advance for a full refund. Cancellations made within 72 hours will incur a 50% cancellation fee.
Thank you for choosing Maison Coco.
We look forward to sharing the beauty and tradition of kimonos with you !